NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Stephen Douglas, Head of Market Strategy at Spirent, discusses the company’s 5th annual 5G outlook report, which finds that 5G Standalone (SA) market is picking up significant speed, alongside similar...
Sam Bainborough, Director, Strategic Segment Colocation & Hyperscale at Vertiv, discusses recent developments at the company, including expansion plans, liquid cooling, modular timber construction and energy...
Andy Bevan, Head of Propositions and Strategy Consulting at Daisy Corporate Services, discusses recent research findings which reveal that two-thirds of IT leaders say that legacy infrastructure is creating a...
Jo Debecker, Managing Partner and Global Head of Wipro FullStride Cloud, discusses the ways in which the sustainability agenda is shaping the data centre landscape, with cloud and AI seen as both challenges...

News

Survey finds companies planning to voluntarily comply with the CSRD; practitioners believe integrated reporting has positive impact on performance.
The next generation of power distribution busway for data centres.
EMEA Enterprise spend on Artificial Intelligence to grow 61% year-on-year, with 97% of organisations investing in generative AI or planning to, study uncovers.
Over the last year, the attacks that gained momentum are account compromise in the cloud and targeted attacks on premises.